Terms & Conditions

iCell Technologies

1. Introduction

Welcome to the iCell Technologies website (“the Website”). These Terms and Conditions govern your use of this Website and any orders placed through it. By accessing this Website or placing an order, you agree to be bound by these Terms and Conditions.

This Website is owned and operated by:

iCell Technologies Ltd

BRN: C21179318

Address: 74 Avenue Belle Rose, Quatre Bornes, MAURITIUS

Email: wecare@icelltechnologies.com

Phone: 5807 3333

2. Use of the Website

1. You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this Website by any third party.

2. We reserve the right to restrict or terminate access to the Website at any time without notice.

3. Any attempt to misuse, disrupt, or gain unauthorised access to the Website may result in legal action.

3. Registration and Account Responsibility

1. To place an order, you may be required to create an account.

2. By registering, you confirm that:

   
   

   • 2.1 The information you provide is accurate and up to date;

   • 2.2 You are responsible for all activities conducted under your account;

   • 2.3 You will notify us immediately if you suspect unauthorised access.

3. iCell Technologies is not liable for losses arising from misuse of your account due to your failure to safeguard your credentials.

4. Product Information

1. Product descriptions, specifications, prices, and images are provided for informational purposes only.

   
   

   • 1.1 Images are illustrative and may differ slightly from the actual product

   • 1.2 Technical specifications are subject to change by manufacturers without notice

   • 1.3 Accessories shown may not be included unless expressly stated

2. We reserve the right to correct any errors, inaccuracies, or omissions at any time.

5. Prices

1. All prices are displayed in Mauritian Rupees (MUR)

2. Prices are VAT inclusive unless stated otherwise

3. Prices may be changed at any time prior to order confirmation

In the event of an obvious pricing or typographical error, we reserve the right to cancel the order.

6. Orders

1. An order is considered confirmed only after we contact you to arrange delivery.

2. We reserve the right to refuse or cancel any order for reasons including but not limited to:

   
   

   • 2.1 Product unavailability

   • 2.2 Pricing errors

   • 2.3 Incomplete or incorrect customer information

   • 2.4 Suspected fraud or misuse

6A. Order Cancellation and Customer Availability

1. The customer must ensure availability at the agreed delivery time.

2. If the customer or an authorised representative is unavailable, unreachable, or refuses delivery without valid reason, iCell Technologies reserves the right to cancel the order.

3. Repeated cancellations, refusals, or misuse of the ordering system may result in account suspension or refusal of future orders.

4. We reserve the right to refuse service to any customer at our sole discretion.

7. Payment

1. At present, payment is accepted on delivery only.

2. Accepted payment methods include:

   
   

   • 2.1 Cash on delivery

   • 2.2 Juice payment on delivery

   • 2.3 Bank transfer payment

3. No online payments are processed through the Website at this time.

8. Delivery

1. Delivery is available within Mauritius only.

2. Delivery timelines are estimates and not guaranteed.

3. Only one delivery address is allowed per order.

4. The customer (or an authorized third party) must present a valid National Identity Card (NIC) at delivery. We reserve the right to record NIC details for verification purposes.

5. A delivery fee ranging between Rs200 and Rs350 will be charged depending on the customer’s location.

6. Risk in the product passes to the customer upon delivery.

8A. Force Majeure

iCell Technologies shall not be held liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to weather conditions, traffic disruptions, supplier delays, power failures, or acts of God.

9. Product Inspection and Acceptance

1. It is the sole responsibility of the customer to carefully inspect the product at the time of delivery.

2. The customer must personally, or through an authorised representative:

   
   

   • 2.1 Verify the product’s physical condition;

   • 2.2 Confirm that the product is functioning correctly;

   • 2.3 Ensure that the product conforms to the order placed.

3. Acceptance of the product at delivery constitutes confirmation that the product is in good working condition and in conformity with the order.

4. Once accepted, the product is deemed sold, used, and non-returnable.

5. Products supplied with manufacturer or distributor seals are deemed sold in sealed condition.

6. Any product bearing a seal shall be considered finally sold once such seal is broken, tampered with, or removed, and shall thereafter be non-returnable and non-exchangeable, except as expressly provided under applicable warranty terms.

10. Warranty

1. Products are covered by manufacturer/local representative warranties only.

2. Warranty are not provided by iCell Technologies.

3. Warranty terms vary by product and brand.

4. The warranty period shall commence on the date of issuance of the invoice, which shall be deemed the official proof of purchase.

5. Any warranty claim must be supported by:

   
   

   • 5.1 The original invoice bearing the product serial number; and/or

   • 5.2 A valid manufacturer or distributor warranty card, where applicable.

6. Failure to present valid proof of purchase may result in refusal of the warranty claim.

7. Customers are advised to back up all data before submitting products for warranty service.

iCell Technologies does not provide on-site installation, software configuration, or data recovery services unless explicitly agreed in writing.

11. Returns, Repairs, and Exchanges

1. iCell Technologies does not accept returns or exchanges based on change of mind once a product has been opened, used, or accepted by the customer.

2. Returns, repairs, or replacements will only be considered in cases of genuine defects and are subject to inspection and warranty conditions.

3. Products for which the seal has been broken, removed, or tampered with shall not be eligible for return or exchange, except in cases of verified manufacturing defects covered under warranty.

11A Return / Warranty Procedure

1. In the event of a defect or malfunction, the customer must promptly notify either iCell Technologies and/or the authorised manufacturer’s representative as the case may be.

2. The product must be returned to either iCell Technologies or the authorized representative, as directed, for inspection by approved technical professionals to assess the nature and cause of the reported issue.

3. Based on the inspection outcome:

   
   

   • 3.1 The product will be repaired at no cost if it is still under warranty and the issue is covered by the manufacturer’s warranty; or

   • 3.2 The product may be replaced if the issue is confirmed to be legitimate and not caused by misuse, negligence, or accidental damage by the customer.

   • 3.3 The determination of whether a product qualifies for repair or replacement shall be based solely on the technical assessment and written report of the approved professionals, and such determination shall be final and binding.

4. Products will not be repaired or replaced if the issue is determined to be caused by the customer, including but not limited to:

   
   

   • 4.1 misuse;

   • 4.2 negligence;

   • 4.3 accidental damage;

   • 4.4 wear and tear.

5. Cosmetic issues, wear and tear, or defects reported after acceptance that are not covered by warranty will not be eligible for return, repair, or replacement.

No exceptions will be made outside the terms stated above, except where required by applicable consumer protection laws.

12. Limitation of Liability

1. To the fullest extent permitted by law, iCell Technologies shall not be liable for:

   
   

   • 1.1 Indirect or consequential losses;

   • 1.2 Loss of data, profit, revenue, or business;

   • 1.3 Delays caused by circumstances beyond our control;

   • 1.4 Website downtime or technical issues.

2. Our total liability shall not exceed the purchase price of the product concerned.

13. Website Availability

We endeavour to keep the Website available at all times, but we do not guarantee uninterrupted access. Maintenance, updates, or external technical issues may result in temporary unavailability.

14. Intellectual Property

1. All content on this Website, including logos, text, graphics, and layout, is the property of iCell Technologies and is protected by applicable intellectual property laws.

2. You may not reproduce, distribute, or use any content without prior written consent.

15. Data Protection

1. We collect and process personal data in accordance with the Data Protection Act 2017 (Mauritius).

2. Your data is used solely for:

   
   

   • 2.1 Order processing;

   • 2.2 Delivery coordination;

   • 2.3 Customer support.

3. We do not sell or share your data with third parties except where required to fulfill your order.

16. Cookies

1. This Website uses cookies to enhance user experience and website functionality.

2. You have the option to opt out of this option by selecting ‘Decline’ when prompted upon accessing our website.

17. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of those websites.

18. Amendments

We reserve the right to modify these Terms and Conditions at any time. Continued use of the Website constitutes acceptance of any updated terms.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Mauritius. The courts of Mauritius shall have exclusive jurisdiction.

20. Contact

For any questions regarding these Terms and Conditions, please contact:

iCell Technologies
Email: wecare@icelltechnologies.com
Phone: 5807 3333